Política de reembolso

Returns

You have the right to return the product if you for any reason are dissatisfied or wish to file a complaint.

All returns must be made within 14 days after receiving the product. (Buyer pays and arranges return shipping)

You must contact the store before making a return. Custom made and/or personalized items can not be returned.

The product must be unworn and price tags, stickers, original packaging etc, must also be returned.

Please note that you are responsible for the product until it reaches us. We abide the Swedish Consumer Agency’s guidelines regarding internet shopping.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@horisaki.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom orders (if applicable)
Only stocked items may be refunded, custom made and/or personalized items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@horisaki.com and send your item to: Horisaki Design AB, Kåremo 139, 39595 Rockneby, Sverige.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Horisaki Design AB, Kåremo 139, 39595 Rockneby, Sverige

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.