Terms & Conditions

Below are the details of our order process, shipping, and return policies. By placing an order, you agree to these terms.

Orders & Availability

Once your order is placed, you’ll receive an automatic confirmation email. While we do our best to keep stock levels accurate, we reserve the right to cancel an order due to inventory errors or typos on the site. If that happens, we’ll contact you immediately.

Shipping

Stocked items ship within 2–4 business days (Monday–Friday) via UPS.

Made-to-order & personalized items ship within 21 days, unless otherwise communicated.

Free worldwide shipping on orders over 1000 EUR.

VAT is included for orders within the EU and excluded for orders outside the EU.

We do our best to ensure timely delivery, but we are not responsible for delays caused by the shipping company.

Customs & Import Fees

Orders shipped outside the EU may be subject to customs duties or import taxes, which are the buyer's responsibility. We have no control over these charges and cannot predict their amount.

Returns & Exchanges

If you're not completely happy with your purchase, you have 14 days from receiving your order to request a return.

Contact us first before returning an item.

The item must be unworn, in its original packaging, with tags attached.

The customer covers return shipping costs—we recommend using a trackable shipping method.

Custom-made or personalized items are final sale and cannot be returned.

Until your return reaches us, it remains your responsibility—please ensure it is packed securely. If the item is faulty or incorrect, contact us at info@horisaki.com, and we will resolve the issue.

Lost or Damaged Shipments

Once an order has been shipped, we are not responsible for lost or damaged packages. If an issue occurs, please contact the shipping carrier directly.

Force Majeure 

We are not responsible for delays or failure to fulfill our obligations due to circumstances beyond our control, such as natural disasters, pandemics, strikes, or transportation disruptions.

Changes to Terms 

We reserve the right to update these Terms & Conditions at any time. The version published on our website at the time of your purchase will apply.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with the laws of Sweden. Any disputes arising from or related to these Terms shall first be attempted to be resolved through mutual agreement. If no resolution is reached, disputes shall be settled in Swedish courts, with Kalmar District Court as the first instance.